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It cost me $14 to return it. My request for free shipment back was denied.
However, the kettle I had purchased through Amazon was defective. I love the looks of this kettle and how quickly it heats the water.
I called Capresso and was told to send the product back for replacement. After the second day of use I found the dry kettle still hot the next morning.
Obviously, the safety shut off switch did not work. I was told this product did not qualify for pre-paid shipping back.
So it wasn't that great of a purchase.My replacement kettle works fine.
This kettle is so much more than what I expected. I could not be happier with my purchase. So, I bought it. They said this was their #1 pick because it was entertaining to watch the bubbles. I saw this kettle reviewed on America's Test Kitchen. I am the most satisfied customer you could imagine - and this transaction typifies Amazon in my opinion: great products and great, inexpensive (but quality) service. Then, 90 seconds later, you remember that things are different now that you own this kettle. Honestly, it took a while to adjust to it's speed - you get in a groove and think, OK I have this much time to get my coffee/tea/oatmeal ready while I wait for the water to boil.
On one kitchen supply website, they wanted to charge me $38 for ground shipping. This kettle takes 90 seconds, sometimes less. They picked it as their #1 after saying all stovetop kettles were the same, but you want to pick one that is not plastic (can retain flavors/odors). This kettle cost the same on Amazon as it did elsewhere - but on Amazon, the shipping was monumentally less. All the stovetop kettles I have used over the years took a few minutes to boil the water. It is just amazing, and it shocks people when they first see it in action. Not so with Amazon, very inexpensive shipping and it arrived very quickly. I'd give this item and transaction 10 stars if I could.
There was NO chemical taste in the water it boiled. So I tested and checked(sniffed) my kettle carefully. Look at the picture of the kettle. It looks like PP (#5 plastic--BPA Free, the same plastic for the new infant bottles). It gives you a better hold of the kettle.
This handle is completely out of the water you will boil. Then I opened the lid and used a towel to cover the handle and lid. Since it is attached to the top edge of the kettle and against the glass, it gets a little warm when you are boiling water, thus you can smell the odor more easily. Even they look similar. I boiled water with the kettle. This kettle boils water very very fast. I sniffed from the top of the kettle again. It is from the black part of the handle.
I have a very sharp/sensitive nose and tongue. I even checked the plastic materials used for the handle and the lid. I read the reviews here about the chemical odor. This time, NO chemical odor was detected.
Here is what I did. No bad taste at all. Then I tried to figue out where the chemical odor came from. I've been using my kettle for several months. They are actually different. The material for the handle (which has the chemical odor) feels like a somewhat soft, non-slip material. You can actually leave a mark on it if you poke it with your nails. But the material of the lid is hard plastic.
Faster than my other kettle which is a Breville stainless-steel one.One more point I want to make is that many kettles claim that they are stainless steel, but they have a clear plastic window for checking water level. Believe me, the odor so many reviewers were talking about is actually from the plastic handle. So you are actually still boiling water with some plastic. Of course I pour my boiled water into a cup to taste it. When the kettle was cold, I sniffed and found the odor from the black part of the handle. I was glad that the lid was odor-free too. I am a bit OCD myself and I decided to keep this beautiful glass kettle.
Boiled water has very strong plastic smell and taste.Customer service was non-responsive (treated my worries as false) I think that this smell and taste are outrageous. Should we (this kettle owners) proceed with legal charges.If somebody has already started, I'll join, since believe that this product may be even harmful for health.
I had enjoyed it so much I ordered another one from Amazon that same day. I've had two of these wonderful kettles and have had no problems with either. The first one I had for two and a half years before it took a trip off of the counter onto a hard floor. I haven't experienced the bad taste that some reviewers have reported with either of these kettles. I do recommend that you read the tips in the back of the owners manual before using your new kettle.
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